Enhancing Employee Experience at CAIXA
Modernizing corporate communication by simplifying complex employee-facing interfaces.
Client
Caixa Econômica Federal - CAIXA
Service
UI/UX Design
Year
2021
The SIREM project aimed to improve CAIXA’s existing employee relationship system by enhancing its usability, aligning it with the organization’s design system, and implementing new functionalities.
The platform was designed to streamline workflows, simplify communication processes, and ensure consistency across the system.
The existing system lacked intuitive workflows and features to facilitate employee communication and recognition. Users faced challenges in sending congratulatory messages and managing events, which led to inefficiencies and inconsistencies in the platform.
Research and Discovery
To address these challenges, I conducted interviews with end users to gather insights into their workflows and pain points. The research revealed the need for:
A simplified process for sending congratulatory messages.
Standardized templates to ensure consistency in communication.
Features for registering and managing events tied to email communications.
Design and Prototyping
The design phase focused on applying CAIXA’s predefined design system to create a consistent and user-friendly interface. Key updates included:
Implementing a feature for editing and sending direct congratulatory messages (direct mail) through the platform.
Designing templates for standardized messages to simplify and streamline communication.
Developing a system for registering events and linking them to automated email communications.
Ensuring all updates adhered to CAIXA’s design system for visual and functional consistency.
Final Outcome
The updated SIREM system provided users with a more intuitive and efficient platform for managing employee communications. Key results included:
Simplified workflows for sending congratulatory messages and managing events.
Improved consistency in communication through standardized templates.
Enhanced usability and alignment with CAIXA’s design system, ensuring a cohesive user experience.
This project highlighted the importance of user research in identifying pain points and aligning solutions with real needs. By applying CAIXA’s design system and focusing on usability, I was able to deliver a platform that streamlined workflows and improved communication processes.
Enhancing Employee Experience at CAIXA
Modernizing corporate communication by simplifying complex employee-facing interfaces.
Client
Caixa Econômica Federal - CAIXA
Service
UI/UX Design
Year
2021
The SIREM project aimed to improve CAIXA’s existing employee relationship system by enhancing its usability, aligning it with the organization’s design system, and implementing new functionalities.
The platform was designed to streamline workflows, simplify communication processes, and ensure consistency across the system.
The existing system lacked intuitive workflows and features to facilitate employee communication and recognition. Users faced challenges in sending congratulatory messages and managing events, which led to inefficiencies and inconsistencies in the platform.
Research and Discovery
To address these challenges, I conducted interviews with end users to gather insights into their workflows and pain points. The research revealed the need for:
A simplified process for sending congratulatory messages.
Standardized templates to ensure consistency in communication.
Features for registering and managing events tied to email communications.
Design and Prototyping
The design phase focused on applying CAIXA’s predefined design system to create a consistent and user-friendly interface. Key updates included:
Implementing a feature for editing and sending direct congratulatory messages (direct mail) through the platform.
Designing templates for standardized messages to simplify and streamline communication.
Developing a system for registering events and linking them to automated email communications.
Ensuring all updates adhered to CAIXA’s design system for visual and functional consistency.
Final Outcome
The updated SIREM system provided users with a more intuitive and efficient platform for managing employee communications. Key results included:
Simplified workflows for sending congratulatory messages and managing events.
Improved consistency in communication through standardized templates.
Enhanced usability and alignment with CAIXA’s design system, ensuring a cohesive user experience.
This project highlighted the importance of user research in identifying pain points and aligning solutions with real needs. By applying CAIXA’s design system and focusing on usability, I was able to deliver a platform that streamlined workflows and improved communication processes.